PRIVACY POLICY

The following discloses the information gathering and dissemination practices for this Website. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, please contact info@oyaco.com .

Registration Forms
Our site's registration form requires users to give us contact information such as their name, email, and postal address. We will never share or sell your personal information, including your email address, to other companies for any reason, except as required by law. Contact information from the registration forms is used to enhance the customer experience. Users may opt-out of receiving future mailings; see the Unsubscribe link at the bottom of any email you receive from Oyaco. Unique identifiers such as a customer number are automatically generated by our system.

Order Forms
Our site uses an order form for customers to request information, products, and services. We securely collect financial information (like credit card numbers). Financial information that is collected is used to bill the user for products and services. 

External Links
This site contains links to other sites. Oyaco is not responsible for the privacy practices or the content of such Websites.

SSL Security
Our website is secured by SSL (Secure Sockets Layer).  SSL is the standard security technology for establishing an encrypted link between our web server and your browser. This encrypted link ensures that all data passed between our web server and your browser remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Credit Card numbers are not stored on our server so this removes a massive risk to you.

Use of Information
The information that you provide to Oyaco can and may be used for the following purposes including, but not limited to: Tracking and confirming online orders, product deliveries, providing various customer services, administering promotions or surveys, sending marketing communications, fulfilling requests made by you, and performing other business activities as needed.

Sharing of Information
Oyaco will never sell your personal information, including your email address, to other companies for any reason. However, we may need to share some of your personal information with other companies to provide services such as shipping or delivery.

Additionally, we may share information with select partners, service providers or others acting on our behalf for limited purposes. Examples of the types of services for which we may share personal information with partners include, but are not limited to: Delivering packages, sending marketing communications, sending mail or email on behalf of Oyaco, processing credit card payments, or servicing products.

Any third party partner with whom Oyaco conducts business and is only allowed to use your information to perform the service for which they are hired, must abide by the terms of our privacy policy, must take reasonable measures to protect any shared information, and must comply with any applicable legal requirements regarding the privacy of your information.

SHIPPING

Shipping will be applied to orders at checkout.

Shipping charges are calculated based on the shipment service level, shipment weight or volume, as well as the final ship-to destination.  Note, certain remote areas within Canada have limited delivery service and this results in a high shipping cost.

Orders will be shipped with Canada Post, and at checkout, you have the option of selecting on of the following shipment service levels:

                Regular Parcel

                Xpresspost, or

                Priority

Once your order has shipped, you will receive an email confirmation of the shipment along with a tracking number to check the status of your order.

Please note that Oyaco reserves the right not to ship and cancel an order for any reason.

Shipment Receiving Guidelines:

These guidelines must be followed to ensure the option of returning any of the products purchased:

When receiving the package:

-          Check to ensure you have received the proper number of package(s)

-          Check for damaged packaging

Unpack all contents to ensure that you were shipped the correct items.  If there are any damages or shortages they must be reported immediately (within 24 hours) using our Return Policy.

Order turn-around time:

It is important to us that we ship your purchase as quickly as possible.  We typically ship in-stock orders within 1 - 4 business days. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping.  Please note we reserve the right not to ship any orders for any reason.  If your order has a problem and cannot be shipped, we will contact you with a potential resolution.

We ship Monday through Friday, excluding holidays.

RETURNING YOUR ORDER

Merchandise being returned must:

  1. Be unused and in the original packaging. All original documents, components and accessories must be included.
  2. Be in a saleable condition with no indications of use.
  3. Not be a final sale item, or an item falling within the hygienic grouping described below.

No returns will be accepted without a receipt.

If you would like to make a return, please follow these steps:

-          Take a photograph of the item(s) you would like to return to show it is in its original packaging and condition;

-          Send your photo, along with your order number and the reason for your return to info@oyaco.com;

-          Our team will process your return and email you an RGA number along with instructions for returning your order;

-          Once your return is received and confirmed to be in original condition, we will process your refund.

You can also call 1-866-768-4224 to speak to a representative for assistance and instructions.

Please note that shipping fees incurred when sending the order out are non-refundable.

Our customers can always be confident that our products are completely new, unused and attain a high standard of quality.

For safety and hygienic reasons, the following products cannot be returned or exchanged:

Car Seats and Car Seat Bases

Furniture

Mattresses

Teethers & pacifiers

Bathing items

Feeding items

Diapers & swim diapers

Breast pumps & accessories

Personal care products

Food

Nursing bras

The following items are Final Sale:

Clearance/Sale items

Items that have been removed or taken out of their original packaging

Items that have been assembled or modified

Special order items

Returning Damaged / Defective Products:

Damaged / defective items must be reported within 5 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages and email them to info@oyaco.com along with your order number and receipt.


These return guidelines must be carefully followed to ensure there are no issues when returning your product:
1. Call us at 1-866-768-4224 and request to speak to a customer returns specialist.
2. The returns specialist will record your information and give you a Return Goods Authorization (RGA) number.  This number is our tracking number for your return and must be referenced in all communications.
3. Follow the directions given by the return specialist to return your order.  It is extremely important that you mark your RGA number on the outside of your package.

Returns will be processed within 10 business days of receipt by Oyaco.

CANCELLATION POLICY

Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 3-hours from the time of order placement.

Please send your cancellation request to info@oyaco.com, or call us toll free at 1-866-768-4224  with your order number. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.